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Meeting Minutes
January 24, 2005
Members Present: Nancy Evans, Paul Grieggs, Paul Kornfeld, Patrick McDevitt, Joanne Miller, J. B. Smith, Christine Zuzack
Members Absent: Amanda Doehrer Moore
Proceedings:
The Technology Survey that was conducted in March and April of 2004 was reviewed and served as the starting point for discussion.
E-Mail
The desire for more disc space for student email is a need that was identified. Students currently have 20 MB but 50 MB seems be to a more appropriate level of storage. This is the amount that Penn State students have in their email accounts. If IUP is to retain its 搘ired campus� designation, it is important to continually update technological services. Paul Grieggs will bring this recommendation to the attention of TUC.
However, some of the capacity issues could be resolved by students learning how to better manage their email accounts. Understanding how to move files and attachments to the H: Drive or to delete the items in the trash bin are practices that many students do not follow. An educational effort needs to be initiated to better inform students of the options available to them with their email accounts.
Bandwidth speed has been increased in the Residence Halls this fall which should assist on-campus resident students with the speed of their email connections.
Passwords/Single Sign-On
Students can have up to four different user id and passwords for accessing electronic services. This includes URSA, WebCT, Network Account, and Email. What is the possibility of having a single sign-on for all? This is also the case at Penn State where a single user id and password provides access to all student systems.
These multiple sign-ons also create some confusion for students who assume that updating or changing one password updates all of them.
Although this concept would take some effort to implement on IUP抯 part, it is an initiative that should be investigated by ACPAC.
The ability to re-set a password that has expired is also a function that should be universally available. Since the Help Desks cannot be open 24x7, it would be beneficial if students could reset their own password, even if they forgot their old one, through a security question.
IUP Websites
Since there are many informational sites on IUP web page that provide information about technology services, this creates a sense of confusion among students who cannot easily find the information that they seek.
There are five different sites listed under Student Resources area of the IUP webpage that all relate to technology services. These are
HYPERLINK "http://www.iup.edu/ursa" URSA (registration, records management, academic calendar and final exam schedule, etc.) HYPERLINK "http://www.iup.edu/ats/sts" Student Technology Help Desk (help with software, hardware, and your account) HYPERLINK "http://www.iup.edu/techzone" The TechZone(For assistance with passwords, security, hardware, software, and more) HYPERLINK "http://www.iup.edu/house/resnet" Resnet (Residence Hall Computer Network) HYPERLINK "http://imail.iup.edu" E-Mail Access
A student may not be sure of which site is appropriate for their needs. Is it feasible to consolidate these sites or services for a more uniform approach? If not, what is the best method to coordinate them?
A new committee is examining the IUP webpage in its totality to see what changes can be made to make it more user-friendly and attractive.
Education
Outside of the students enrolled in the CUSP program, there is no formal training on how to use IUP technology systems as students enter the University. Pamphlets, hand-outs, and the IUP webpage offer instruction through written materials. Should some type of training be made available at the beginning of each semester?
Hardware Services
There are a fair number of request at the Student Administrative Helpdesk for assistance with hardware issues. This puts some stress on the staff since their availability is limited. Handicapped students are always accommodated whenever requests are received. There are three local businesses that offer hardware services but the minimum cost for services begins at $80. There are also logistical issues with individuals who live off-campus and need assistance.
Could an internship opportunity be established that would use student workers to provide this type of assistance? This could be explored with appropriate academic departments.
This is an issue that requires discussion by ACPAC for the direction that needs to be taken in regard to hardware services and how much support should be directed towards this effort.
Quality of Student Assistants
There were some concerns raised about the quality of student assistants in the four public computing labs. The training for student assistants is focused on the lab managers with the expectation that they in turn are training the students in their respective areas. College labs are under a different administrative track. It is unclear which labs are being referenced in the feedback on the survey. A review of training protocols for student assistants may be in order.
Residence Hall Services
With the sweeping changes expected in the residence halls over the next several years, what infrastructure is being provided? Patrick McDevitt reported that all of the buildings would be wired along with wireless access in the common areas. The campus community will be kept informed as progress develops.
Software Licensing
Many students inquire about getting licensed software through the Student Help Desk. The cost of providing such products is currently too large for the University to underwrite.
Future Considerations
Is IUP prepared for the technology needs for the future? Students are increasingly using PDAs, I-Pods, and other hand-held devices. Some institutions are looking at cell phones, pagers, and instant messaging. Will IUP be ready to address these expectations?
Currently, the wireless connections on campus frequently drop their connection. This must be improved.
Adjournment
The meeting was adjourned at 11:30 am.
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